Diamond Auto Spa

Earn a Free Car Wash!

All that is required to receive a Platinum Wash is to visit one of our locations and purchase at least one lube service (oil change, tire rotation and balance, fuel system cleaning, etc.) and a full service wash, then complete the online survey. Once the survey is received, you’ll receive a FREE CAR WASH coupon (via email) good at any of our four locations.

A $29.95 value for 20 minutes of your time, NOW THAT’S a BARGAIN!

At Diamond Auto Spa and Lube, we very concerned about the quality of service you receive while visiting our stores. Your opinion matters, and through the use of a short survey you can help us to provide better service to you and all our patrons by telling us how we are doing!

Email*
General Information
Store Location*
Shop Date*
Please provide the date, day, time in and time out for your visit.
Odometer Reading*
Please provide total mileage on your car.
Number of cars waiting outside bay waiting to be serviced.*
Cost of your oil change*
Please provide the cost of the basic oil change PLUS tax (from oil change line item 1 on your invoice)
Total cost of your visit*
What was the total amount you spent with us?
Invoice number*
What was the invoice number from your receipt?
Greeting
How long before you were greeted?*
How long before you were greeted, and what you were greeted with. ("Hi", "Hello", "Welcome", etc)
Was this an appropriate amount of time?*
Was the greeting warm and friendly?
Was the greeter at eye level with you?*
Were you asked what services you required?*
Were you quoted a time for how long service would be?*
If yes, how long were you quoted?*
Greeting Additional Comments
Please comment on the greeting. Address noteworthy information not menioned above, elaborate on an issue above, or explain "NO" answers.
Lube Technician
Technician name and description*
Please provide your technician's name, gender, height and hair color.
Was your technician in uniform?*
Was your technician's appearance presentable?*
How long did you wait for your car to be serviced?*
Time from when you were greeted to the time your vehicle was done.
Was the time within the original quoted time frame?*
Was the technician polite and friendly?*
Technician comments
Please comment on the technician. Address noteworthy information not mentioned above, elaborate on issues addressed above and explain any "No" Answers.
Store Appearance
Curb appeal*
Please rate overall curb appeal from 5 (Excellent) to 0 (Unacceptable)
Was landscaping well maintained?*
Were both indoor and outdoor signage appropriate and presentable?*
Cashier area?*
Please rate the condition of the cashier are from 5 (Excellent) to 0 (Unacceptable).
Wait area
If you visited the wait area, what was its condition? Please rate from 5 (Excellent) to 0 (Unacceptable)
What was the condition of the rest room?
Please rate from 5 (Excellent) to 0 (Unacceptable)
Please pick all that apply for store appearance*
- There was coffee available
- Reading material was accessible and current
- Paper supplies available in restroom
- Ample lighting in the store
- All windows were clean
- Menuboards maintained and legilble
Store appearance comments
Please comment of the appearance of the store. Address noteworthy information not mentioned above, elaborate on issues addressed above and explain any "No" answers. Ratings marked less than excellent must be substantiated.
Service Presentation
Was the technician at eye level with you during the presentation?*
Did the technician, cashier or an other employee take the time with you to go over everything he had already checked on your vehicle? *
Did the technician answer any questions you had? (Be sure to ask at least one question)*
Were your questions answered so you understood each product or service?
- Yes
- No
Did the technician, cashier or any other employee go over other preventive maintenance items that are due by mileage?*
Did the technician, cashier or any other emplyee offer you any additional services?*
At any time did you feel pressured to purchase anything?*
Maintenance Review Presentation Comments
Please comment on the presentation. Address noteworthy information not mentioned above, elaborate on issues addressed above and explain "No" answers. Ratings marked less than excellent must be substantiated. (100-character minimum)
Closing Transaction
Cashier / Employee at Closing*
Please give employee name and description (Gender, height and hair color)
Was the service explained professionally at ring out?*
Were you reminded that the computer tracks the service history on your vehicle?*
Did the cashier remind you of the free top off policy?*
Were you reminded when to come back?*
Were you provided with a receipt?*
Was there a new reminder sticker on your window?*
Were you thanked by name and asked to come back again?*
As you were walking out to your car after the service, or driving out of the bay, did other employeess out in the shop thank you?*
Closing Comments*
Please comment on the closing. Address noteworthy information not mentioned above, elaborate on issues addressed above and explain any No answers.
If the phone rang while you were there, was it answered profesionally within 3 rings?
Based on service levels, did you enjoy your experience and would you come back?*
How would you rate the value of the service for the price paid?*
Please rate from 5 (Excellent) to 0 (Unacceptable):
Please rate your overall experience*
5 (Excellent) to 0 (Unacceptable):
How can we improve your experience?
Car Wash
Did you receive a polite and friendly greeting?*
What was the greeting?*
Wash Quality*
Rate the quality of the wash from 5 (Excellent) to 0 (Unacceptable)
What time did you arrive?*
Was the facility clean and inviting when you arrived?*
How many cars were ahead of you when you arrived?*
How long did you wait before you were approached?*
Were employees enthusiastic and positive?*
Were all employees well groomed, and did they act professionally?*
Were menuboards easy to read?*
Was the employee clear in presentation of menu items?*
Did the employee suggest upgraded service?*
Was the exterior of your vehicle cleaned well?*
Were your window exteriors and side view mirror cleaned well?*
Were all bugs removed from the front of the vehicle?*
Were the wheels cleaned and free of brake dust?*
Were you thanked with a friendly parting remark?*
Were you given any brochures, coupons or any promotional materials?*
Based on this visit, would you come back?*
How does this visit compare to other car wash facilities you've visited?*
Comment on car wash experience
Address noteworthy information not mentioned above, elaborate on issues addressed above and explain "No" answers.