Earn a Free Car Wash!

At Diamond Auto Spa and Lube, we very concerned about the quality of service you receive while visiting our stores. Your opinion matters, and through the use of a short survey you can help us to provide better service to you and all our patrons by telling us how we are doing.

All that is required to receive an Ultimate Wash ($31.95) is to visit one of our locations and purchase at least one lube service (oil change, tire rotation and balance, fuel system cleaning, etc.) and a full service wash, then complete the online survey. Once the survey is received, you’ll receive a FREE CAR WASH coupon (via email) good at any of our four locations.

A $31.95 value for 20 minutes of your time, NOW THAT’S a BARGAIN!

Diamond Auto Spa and Lube Survey
  1. (valid email required)
  2. General
  3. Location
  9. Total mileage on your car (odometer reading)
  11. Number of cars waiting outside bay to be serviced
  13. Cost of basic oil change PLUS tax (from oil change line item on invoice)
  17. Greeting
  19. Was this an appopriate amount of time?
  21. Was the greeting warm and friendly?
  23. Was the greeter at eye level with you?
  26. Were you asked what services you required?
  28. Were you quoted a time for how long service would be?
  31. Greeting comments. Please comment on the greeting. Address noteworthy information not menioned above, elaborate on an issue above, or explain "NO" answers.
  33. Lube Technician
  38. Was the technician in uniform?
  40. Was the technician's appearance presentable?
  42. How long did you wait to be serviced? (Time from when you were greeted to the time the vehicle was done.)
  44. Was the time within the original quoted time frame?
  46. Wast the technician polite and friendly?
  48. Technician comments. Please comment on the technician. Address noteworthy information not mentioned above, elaborate on issues addressed above and explain any No Answers. (100-character minimum)
  50. Store Appearance
  51. How was the overall curb appeal? Please rate from 5 (Excellent) to 0 (Unacceptable)
  53. Was the landscaping well maintained?
  55. Were both indoor and outdoor signage appropriate and presentable?
  57. What was the condition of the cashier area? Please rate from 5 (Excellent) to 0 (Unacceptable)
  59. If you visited the waiting area, what was its condition? Please rate from 5 (Excellent) to 0 (Unacceptable)
  61. Was coffee available?
  63. Was reading material current and easlily accessible?
  65. What was the condition of the restroom? Please rate from 5 (Excellent) to 0 (Unacceptable)
  67. Were there paper supplies available in the restroom?
  69. Did ample lighting exist?
  71. Were all windows clean?
  73. Were menuboards maintained and easy to read?
  75. Store Appearance Comments: Please comment of the appearance of the store. Address noteworthy information not mentioned above, elaborate on issues addressed above and explain any No answers. Ratings marked less than excellent must be substantiated. (25 Character minimum)
  77. Service Presentation
  78. Was the technician at eye level with
    you while doing the presentation?
  80. Did the technician, cashier or an other employee take the time with you to go over everything he had already checked on your vehicle?
  82. Did the technician answer any questions you had? (Be sure to ask at least one question)
  84. If yes, were your questions answered so you understood each product or service?
  86. Did the technician, cashier or any other employee go over other preventive maintenance items that are due by mileage?
  88. Did the technician, cashier or any other emplyee offer you any additional services?
  90. At any time, did you feel pressure to purchase anything?
  92. Maintenance Review Presentation Comments: Please comment on the presentation. Address noteworthy information not mentioned above, elaborate on issues addressed above and explain No answers. Ratings marked less than excellent must be substantiated. (100-character minimum)
  98. Was the service explained professionally at ring out?
  100. Were you reminded that the computer tracks the service hisotry on your vehicle?
  102. Did the cashier remind you of the free top off policy?
  104. Were you reminded when to come back?
  106. Were you provided with a receipt?
  108. Was there a new reminder sticker on your windshield?
  110. Were you thanked by name and asked to come back again?
  112. As you were walking out to your car after the service, or driving out of the bay, did other employeess out in the shop thank you?
  114. Closing Comments: Please comment on the closing. Address noteworthy information not mentioned above, elaborate on issues addressed above and explain any No answers. (25-character minimum)
  116. If the phone rang while you were there, was it answered profesionally within 3 rings?
  118. Based on service levels, did you enjoy your experience and would you come back?
  120. How would you rate the value of the service for the price paid?
  122. Please rate your overall experience from 5 (Excellent) to 0 (Unacceptable):
  124. Could anything have been done to make your experience better?
  127. Car Wash
  128. Did you recieve a polite and friendly greeting?
  131. Rate the quality of the wash from 5 (Excellent) to 0 (Unacceptable)
  134. Was the facility clean and inviting when you arrived?
  136. How many cars were ahead of you when you arrived?
  138. How long did you wait before you were approached?
  140. Were employees enthusiastic and positive?
  142. Were all emplloyees well groomed, and did they act professionally?
  144. Were menuboards easy to read?
  146. Was the employee clear in presentation of menu items?
  148. Did the employee suggest upgraded service?
  150. Was the exterior of your vehicle cleaned well?
  152. Were your window exteriors and side view mirror cleaned well?
  154. Were all bugs removed from the front of the vehicle?
  156. Were wheels cleaned and free of brake dust?
  158. Were you thanked with a friendly parting remark?
  160. Were you given any brochures, coupons or any promotional materials?
  162. Based on this visit, would you come back?
  164. How does this visit compare to other car wash facilities you've visited?
  166. Please comment on the car wash experience. Address noteworthy information not mentioned above, elaborate on issues addressed above and explain No answers. (100-character minimum)
 

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